Question 1

How does TrueLoad work?

Accepted Answer

TrueLoad is an AI dispatcher you call by phone. Tell it where you are, where you're going, your truck capacity, and your rate requirements. The AI searches real-time loads from multiple brokers and load boards, matches them to your specs, and handles negotiation. You review and approve the final load.

Question 2

Do I need an app?

Accepted Answer

No. TrueLoad is voice-first. You call one number and communicate naturally. There's a web dashboard for tracking and analytics, but no requirement to download an app or register online.

Question 3

How do I get started?

Accepted Answer

Register now as a Founding Member — it's free. When we launch, your first 3 loads are on us. No credit card, no signup fee.

Question 4

What if there are no loads on my route?

Accepted Answer

TrueLoad searches thousands of loads from major brokers and load boards. However, load availability varies by region and season. If loads aren't available, TrueLoad will tell you. You still have access to the dashboard and can search loads manually.

Question 5

How accurate is rate negotiation?

Accepted Answer

TrueLoad's rate negotiation is based on current market rates, fuel costs, and your cost structure. It factors in mileage, truck type, current demand, and seasonal trends. You always have the final say and can reject or counter any rate.

Question 6

Is TrueLoad secure? How is my data protected?

Accepted Answer

TrueLoad uses enterprise-grade encryption for all communications. Your personal data, financial information, and load history are encrypted at rest and in transit. We comply with industry security standards and never share your data with third parties without consent.

Question 7

What equipment do I need?

Accepted Answer

You need a phone. That's it. TrueLoad works on any phone with voice service. The optional web dashboard works on any device with a browser.

Question 8

What regions does TrueLoad serve?

Accepted Answer

TrueLoad currently operates across the continental United States. Load availability varies by region.

Question 9

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your plan anytime. If you paid for a month, you'll have access through the end of that billing period.

Question 10

Does TrueLoad integrate with my existing TMS or dispatch software?

Accepted Answer

TrueLoad currently works standalone. We have roadmap plans for integrations with major TMS platforms. Contact our team if you have specific integration needs.

Question 11

What happens with my compliance and DOT records?

Accepted Answer

TrueLoad tracks loads, routes, and hours worked. You maintain full responsibility for compliance. TrueLoad flags potential DOT violations (hours of service, rest breaks, etc.) to help you stay compliant.

Question 12

Can multiple drivers use the same account?

Accepted Answer

Yes. Fleet accounts support multiple drivers under one account. Each driver calls TrueLoad with their own identifier. The dashboard aggregates all activity so you can see your whole fleet at a glance.

Frequently Asked Questions